We aim to dispatch most orders the same day if placed before 2:00 PM (AEST). Express orders are prioritised and ship same-day when placed before 2:30 PM.

All orders ship from Bowral, NSW, typically within 24–36 hours on business days. You’ll receive full tracking details once your order is on the way.

We offer:

• Free standard shipping on orders over $150 (mainland Australia only)
• Flat-rate shipping:
  • Standard: $14.95 (orders under $120)
  • Express: $28.95
• Bulky, long or oversized items - shipping minimum charges calculated at checkout, some may require a freight quote. Some remote postcodes are excluded.
  • Please check this page: Botanex Shipping Information

Local Pickup Now Available (Bowral, NSW)

Prefer to pick up your order?

We now offer local pickup from 14 Loftus Street, Bowral, NSW 2576 from Mon-Fri 8am - 4pm. After payment and order confirmation, we will get your order ready and send you another email indicating it is ready for collection. Please reply to the email with an ETA so that we can ensure everything is 100% ready to pick up seamlessly.

Local Pickup is not available on Weekends, or NSW Public Holidays

Missed Deliveries & Returns

If your order is returned to us (due to incorrect address, missed delivery, or non-collection), a small re-shipping fee may apply. Once your parcel leaves our hands, the courier takes over but we’ll always try our best to help if anything goes off-track. Please note, courier delays are outside our control, but if we’ve made an error on our end, we’ll make it right.

International Shipping

• New Zealand: $38.95 (under 2kg and 1m, Express)
• Larger or international orders: Email us at sales@botanex.com.au for more details and we’ll organise a shipping quote for you.