We are working hard to despatch all orders the same day, all orders received before 2:00pm are being shipped within 24-36hrs from Bowral, Australia.

Local Pickup from Bowral, NSW is available Mon-Fri up to 5pm with a 1hr collection time. We are located at 14 Loftus Street, Bowral NSW 2576 - Ph: 02 4879 9373

EXPRESS Orders are guaranteed processed the same day if ordered prior to 2.30pm, as these always take priority.

(In the rare occasion this is not possible - we will advise you within an hour, note this does not include weekends or NSW public holidays)

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Free standard shipping on all orders $99.00 and over Australia-wide*. (MAINLAND ONLY)

Australia Wide Postage Rates (Mainland Only)

*Flat Rate Standard Shipping $0.00 – $98.99:       $ 9.95 

*FREE Shipping on orders over $99.00:                   FREE

*Flat Rate EXPRESS SHIPPING $0.01 and up:       $19.95 -

*Please note list of postcodes below that includes remote Postcodes that this does not apply to for bulky goods.

Listings with a note at the bottom of the product information indicating only for sale with pickup from our Bowral NSW address, may in some circumstances be able to be shipped, however due to the bulky oversize nature, you will need to contact us prior to ordering for a freight quote. Once approved and charged, we can then ship accordingly if this case by case arrangement meets your satisfaction requirement. 

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 Express is 1-2 days* delivery to Eastern States for small items. Large & heavy orders may take longer due to a Road Express Service. Express is by far the fastest order processing and service to your area.

Shipping to WA and NT will take longer, especially remote & regional classed areas, if in doubt, please email us for shipping times. 

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LOCAL PICKUP NOW AVAILABLE

We now offer local pickup from 14 Loftus Street, Bowral, NSW 2576 from Mon-Fri 8am - 5pm. 
After payment and order confirmation, we will get your order ready, and send you another email indicating it is ready for collection. 

Please reply to this email with an ETA so that we can ensure everything is 100% ready to pick up seamlessly. 

Local Pickup is not available on Weekends, or NSW Public Holidays

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Missed Deliveries!

If your order is returned to sender and comes back to our warehouse through an incorrect address provided/ missed delivery or non-collection from a post office etc. you will be required to pay a subsidised shipping fee to have this sent out again. Startrack Express do not return to the closest LPO automatically.

If you want to cancel it after it has been despatched, you will also need to cover the expense incurred to despatch your order - this includes the original shipping, re-delivery attempts and/or RTS charges that are charged back to our account.

Once your order is despatched, providing you logged correct email address, you will get an email from us and the carrier with tracking details. Please keep an eye out for this.

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Impact on shipping:

Australia Post are working to ensure parcels are delivered as quickly and safely as possible. Australia Post have also taken extra measures to protect the health and safety of customers and their staff by reducing physical interaction.

Tracking: If your order is being sent with tracking, there are a few orders that are currently only receiving a scan event when they reach their destination state/distribution centre. The tracking tool on the Australia Post website can also provide an estimated arrival date and will give you an update if there are any additional and unforeseen delays. If your parcel appears not to be moving, please be assured that Australia Post are still working hard to get your parcel to you as quickly as they can!

Updates to the Australia Post response and procedures can be found via the link below:

• Australia Post COVID-19 Response

During Christmas or other holiday periods including public holidays, we see couriers receiving a backlog of orders etc, and they do not deliver on weekends. Delivery times may be increased during these periods.

When Express Shipping is paid for, we ship via an Express Service with no exceptions, this can either be Road or Air depending on size and weight of parcel. Once the parcel leaves our door, it is out of our control, and all tracking follow-ups should be followed through with the courier using the tracking number provided, especially if there has been a shipping delay.

We are unable to provide a refund on EXPRESS SHIPPING if there has been a delay with the Courier. It is out of our control. If we have made a mistake on our end and sent with the wrong service incorrectly, yes we will refund that for you. 

International Postage Rates

1. $23.95 for orders to NZ that weigh under 2kg and under 1m in length - This is Express Service. - 3-12 business days delivery. If your parcel will be over 2kg, please email us for a shipping quote prior to purchase.
2. Other countries, please ask us at sales@botanex.com.au

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