Frequently Asked Questions
What’s the warranty on my Ooni pizza oven?
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Ooni are proud to create a quality product that will last you for many years of pizza parties. All Ooni ovens are covered by a 2-5 year manufacturer’s warranty for any manufacturing defects that may occur, this guarantee is held and backed by Ooni. Warranty and troubleshooting with local Australian backup to get you back cooking ASAP in the unlikely event of an issue. This does not cover general wear and tear and expected degradation.
Fyra 12, Koda 12, Karu 12, Karu 12G, Koda 16 & Karu 16 = 5 year Warranty
Volt 12 = 2 year Warranty
Can I buy Ooni in Australia?
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Yes, we are Australian Owned and Operated from Bowral NSW. We ship Australia Wide, and anything on our website that you can add to cart and checkout with is in stock, and ready to despatch to you.
Which Ooni pizza oven is best in Australia?
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This depends on whether you want a multi-fuel option, or straight Gas fired, and then depends on whether you want true portability or happy to set it up on the back deck as a masterpiece in your outdoor area.
Will I get Ooni Warranty if I buy from Botanex?
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100% you will, all you need to do after you receive your Ooni from us is register it with the serial number with Ooni on their website, and you are good to go. It must be registered within 60 days of receipt in order to claim the corresponding warranty.
Here is the link: https://ooni.com/pages/product-registration
Do you have stock?
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Yes, any product showing on our website with the ability to add to cart and pay for it, is in stock and ready to send. We pride ourselves on holding great stock quantities, and shipping fast from the time you order. You can also collect from us in Bowral NSW, from 8am to 5pm, Monday to Friday (within minutes/hours/days) of ordering, whatever suits you.
Can I convert my Koda Gas Oven from LPG to Natural Gas?
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No, there is no certified conversion available for the AU/NZ market. There are conversion kits for other markets, however if you were to retro-fit you would then run into a liability problem if something went wrong as the unit no longer meets the certified design standard. Keep it simple, and just keep a 3.7 or 8.5kg SWAP N GO Gas bottle from the Servo or Bunnings in handy reach.
Gift Registry
